Beach Bum | Luxury Soy Candle or Wax Melt

TIP 1: TRIM YOUR WICK

Between burns, trim your wick to ¼ inch before relighting. The shorter height allows the wax to feed the flame properly. Using a wick trimmer, nail clippers or scissors, snip off the black curled part of the wick when trimming. 

TIP 2: REACH A FULL MELT POOL ON THE FIRST BURN

When burning your candle for the first time, burn it for long enough that you achieve a full melt pool. This means that the melted wax reaches the edge of the vessel. This helps to avoid tunnelling and ensures an even burn each time. 

TIP 3: THINK SAFETY

Safety first, especially when it's an open flame. Do not leave your candle burning unattended, and keep away from pets, children, flowers, drapes, or anything that may catch fire. Burn your candle on an even, heat proof surface. Our vessels are tested thoroughly, however prolonged burning may cause the vessel to heat. Place your candle away from strong drafts - this will help to achieve an even burn too. Once your candle burns down & you have ¼ inch wax left, it's time to wash it out and find a new purpose for your vessel. Put the lid back on between burns, to avoid any dust, debris or bugs from falling into the wax.

TIP 4: BURN FOR MAX 4 HOURS AT A TIME
This prevents the vessel from getting too hot and it means your candle lasts longer too.

Just like with nature, when one thing runs the course of its life, it makes space for another to take its place. We encourage this cycle with our candles. Set your vibe, absorb your scent, and when your candle burn is complete, clean out your vessel and plant a seed.

Processing Time: Orders are typically processed within 3-5 business days.  Custom products can take longer due to curing times required for Soy Wax.   During peak holiday seasons or promotional events, processing times may extend due to higher volumes.

Shipping Methods and Costs: Shipping is available throughout the continental United States. We use USPS and UPS for our deliveries. Shipping charges are calculated at checkout based on the shipping method and destination.

Delivery Times: Most orders are delivered within 3-5 business days after shipping. Please note that delivery times are estimates and may vary based on location and external factors like carrier delays.

Heat Sensitive Orders: As our candles are made from natural wax without stabilizers, we take special precautions during hot weather. Orders might be shipped with ice packs or may have shipping delayed on extremely hot days to prevent damage.

Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment’s progress.

Incorrect Address Policy: It is the customers responsibility to check addresses before placing an order. If an invoice is sent to you, it is still your responsibility to check shipping/billing address. Please CONFIRM when an invoice is sent to you that the address on it is CORRECT. If you accidentally submit an order or invoice with an incorrect address and the package is returned/rejected, then we will send a pay link for re-shipment. If you do not pay the re-shipment cost then your order will be cancelled minus the original shipping fee. 

All sales are final and non-refundable, with the exception of damaged or defective product. It is up to my discretion what I consider defective.

In the event that you are dissatisfied with your purchase, kindly inform me within two days of receiving your items so that we can work together to find a solution.

Additionally, please ensure that the products remain unused and unopened, I reserve the right to request return of product or a sample for inspection prior to issuing a refund for damaged or defective product.

You can reach me at moonlightwhimsywicks@gmail.com